How We Work
Our engagement process, operating standards, and what to expect.
When you hand us access to your infrastructure, you need to know how we operate, what you'll get, and what the engagement actually looks like. Everything here is transparent, documented, and verifiable.
- Standard engagement rate
- $165/hr
- Service area
- Nationwide
- Service delivery model
- Remote
Engagement
How a typical engagement starts.
We begin with an assessment: a fixed-scope, fixed-fee review of your infrastructure as it stands today. You receive a written report whether or not you move forward with ongoing work. We ask detailed questions about your current tooling, documentation, compliance requirements, and pain points.
Assessment phase
Typically 20–40 hours. We interview your team, review your systems, audit your current documentation, and identify gaps and opportunities.
Written report
You get a detailed, actionable findings document with prioritized recommendations. The report is yours to keep regardless of next steps.
Hourly work plan
If you move forward, we scope work in defined, tracked phases at $165/hour. You see exactly what you're paying for before we begin.
Our standards
The principles we apply to every environment.
We practice what we preach. Our own infrastructure runs on the same standards we apply to client work. Every principle below is lived in production, and the numbers are published openly.
Version control everything
Infrastructure and configuration live in version control with full change history. Every update has an author, a timestamp, and documentation of the reason.
Automate change
Configuration is applied by automation, not by manual steps. This eliminates hand errors and makes rollback possible.
Monitor and verify backups
Backups are scheduled, replicated, tested, and tracked. Backup failures are investigated, not hidden.
Document as you go
Current, accurate documentation is a deliverable, not an afterthought. You receive and maintain a copy of your own infrastructure map.
These are not theoretical claims. Our production infrastructure publishes live operational metrics—uptime, backup status, node count, system health. You can verify these standards in practice.
Deliverables
What you actually receive.
Beyond hourly technical work, every engagement produces specific deliverables that stay with you.
- Documented infrastructure
Every network, every system, every credential is mapped and current. You hold a copy of that documentation—it stays yours whether you continue working with us or not.
- Version-controlled changes
Every configuration change has an author, a timestamp, and a reason. No undocumented patches. No silent fixes. Every change is traceable.
- Verified backups
Scheduled, replicated, tested, and monitored. Backup failures are tracked and investigated, not rounded to green. We count backups, not assume them.
- Clear scope and pricing
Work is priced at $165 per hour with fixed scope and timeline. You know what to expect before engagement begins. Overages are discussed before they happen.
- Remote service delivery
All work is delivered remotely—remote monitoring, remote support, video-call consultations, and infrastructure management. No on-site travel overhead. Services available nationwide.
Scope boundaries
We handle managed IT support, infrastructure documentation, compliance consulting, SaaS audits, business process automation, and private AI deployment. Licensed trades—low-voltage cabling, electrical, alarm work—are scoped, specified, and referred to licensed contractors. You receive introductions and remain in control of the engagement.
Coverage
Where we work, and how you reach us.
We serve businesses across the United States. All work is delivered remotely—remote monitoring, remote support, video-call consultations, and infrastructure management. No travel overhead, no geographic limitations. You work with us the same way regardless of location.
Service area
Nationwide · Remote delivery
- Correspondenceteam@holm.team
- Hours
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Ready to get started
Schedule an assessment.
Begin with a fixed-scope review of your infrastructure. You'll receive a detailed report and a clear picture of what an engagement would entail—with no obligation to proceed.
Serving businesses nationwide · Remote IT services