Services

Five lanes. Stated plainly.

Every page below states what is delivered, what is deliberately out of scope, and what prerequisites exist. Clear pricing, direct engagement, and published standards throughout.

01

Our services

Five lanes, and the honest edges of each.

Each lane comes with a detailed page that defines scope, boundaries, and prerequisites. The honest edges matter: knowing what we do not take is as important as knowing what we do, because scope is what you are actually buying.

01

Managed IT

Endpoints and servers monitored continuously, patched on a defined cadence, backed up with restores actually tested. Identity and Microsoft 365 administered rather than left on defaults. Detection and response is backed by a vendor with staffed 24/7 operations centre, so coverage runs round the clock.

Details
02

Compliance groundwork

HIPAA Security Rule risk analysis and the remediation that follows it. CTPAT Minimum Security Criteria §4 evidence for customs brokers and freight forwarders. PCI DSS 4.0.1 controls as an attachment to security work. DFARS 252.204-7012 / NIST SP 800-171 self-assessment support, described accurately.

Details
03

Projects

Microsoft 365 and file-server migrations, Entra identity and conditional access, firewall replacement and configuration, segmentation of gear you already own, backup and DR design proven by restore, SPF/DKIM/DMARC to p=reject. Billed hourly at $165/hr, quoted when scope is defined.

Details
04

Cloud & self-hosting

Audit the SaaS bill, consolidate spending, and move what makes sense onto self-hosted infrastructure. GitOps and infrastructure-as-code below the size where other vendors offer it. The outcome: lower costs and data residency you control.

Details
05

Private AI

A self-hosted language model answering questions over your own documents, on hardware you control, with nothing sent to a third-party service. For the businesses that cannot put a patient record, a client file or a customs entry into a public chatbot. Honest about what it does not do: it will sometimes be wrong, and self-hosting is not compliance.

Details
02

Where it starts

Nobody hands a stranger their whole estate. Buy the small thing first.

The entry product is an IT assessment, not a free consultation and not a proposal built on guesses. We audit the network, Active Directory or Entra, patch level, end-of-support hardware, and backup integrity. The result is a written findings document with a prioritised roadmap. It is yours whether or not you sign an engagement agreement.

Hourly rate

$165/hr

Standard rate for all assessment and engagement work. Scope determines duration; we quote hours when the assessment brief is defined.

Typical duration

10–15HOURS

For estates in the 10–30 seat range. Smaller or larger environments are quoted based on scope.

Applied toward engagement

Within30 DAYS

Assessment cost is fully credited against onboarding if you sign an agreement within 30 days. Findings are yours either way.

An assessment is the entry point, not a prerequisite to deeper engagement. Continuing beyond the assessment means signing an agreement for ongoing work — whether managed IT, projects, or compliance work — all billed at the same hourly rate. The pricing page lists engagement options.

03

The perimeter

What we do not take, and exactly why.

California licenses trades, not information technology. Configuring, managing, monitoring and securing equipment that already exists needs no licence. Physically installing it is where the boundary sits — and a provider who ignores that line hands you a contract a court can unwind. We name the boundary rather than blur it, because clarity protects both sides.

Cable plant and anything fixed to the building
New runs, jacks, patch panels, racks fastened to a wall, and any device mounted to a ceiling or a structure belong to a licensed C-7 low-voltage contractor. We specify the requirement; you contract that work directly.
Line-voltage electrical
Circuits, receptacles, conduit, and anything hardwired belong to a licensed C-10 electrician. Plugging equipment into a receptacle that already exists is on our side of the line.
Burglar alarms and door hardware
Installing, servicing, monitoring, or responding to an alarm system requires a Bureau of Security and Investigative Services licence, which we do not hold. Locks, strikes, and maglocks are a locksmith's work. We will configure the software and the network behind an access-control system; we will not touch the door.
Investigations and forensics for hire
Finding out how an incident happened so it can be fixed is systems work. Attributing it to a person, or producing evidence for a proceeding, is licensed private-investigator work under B&P §7521. That gets referred to counsel, who retains the investigator.
Selling you dial tone
Reselling voice service under our invoice would make us a carrier in the eyes of the CPUC and the FCC. We implement and support the phone system; the carrier contracts with you and bills you directly.

None of this makes a project impossible. It changes who signs which contract. We write the specification, name the licensed trade, review their work against the spec, and take responsibility for everything that plugs in afterwards.

Next step

Start with the assessment. Decide about the rest afterwards.

Assessment at $165/hr — typically 10–15 hours for a mid-size estate. Credited in full against onboarding if you sign within 30 days; findings are yours either way.